We are Always Looking for New Team Members
At Tony Roma's, we believe our team members are the ones that provide Amazing Experiences. We build our restaurant teams full of GUEST FOCUSED people that are PASSIONATE about providing an amazing SERVICE experience. Apply at any Tony Romas outlet or at: recruitment@tonyromas.com.myBrand Ambassador (Hostess)
- Coordinate and organize the activities of the host stand and the dining room area in the restaurant in ensuring readiness for operations.
- At least a PMR/SPM qualification or equivalent.
- Possess at least 2 years of customer service experience in any industry.
- Cheerful personality & team player.
- Ability to communicate in English.
- Handle and maintain good relationship with diverse customers at all levels including senior citizens and young kids.
- Fresh school leavers who have passion in Food & Beverages Industry are welcome.
Bartender
- Provide effective customer service and experience in taking orders and ensuring the right drinks are properly prepared and mixed (customized).
- Coordinate and organize the activities relating to bar and beverages in the restaurant, within the bar area to ensure readiness for operations.
- At least a PMR/SPM qualification or equivalent.
- Minimum 2 years' of customer service experience with at least of 1 year experience as a Bartender.
- Ability to communicate in English.
- Ability to handle and maintain good relationship with diverse customers at all levels including senior citizens.
Crew – FOH
- Responsible for serving guests, taking and coordinating orders and keeping counters and tables clean.
- At least a PMR/SPM qualification or equivalent.
- Ability to communicate in English and maintain good relationship with diverse customers.
- Fresh school leavers who have passion in Food & Beverages Industry are welcome.
Crew – BOH
- Responsible for preparing, cooking and presenting quality cooked safe products to our guests.
- At least a PMR/SPM qualification or equivalent.
- Fresh school leavers who have passion in Food & Beverages Industry are welcome.
Senior Crew – FOH
- Responsible for serving guests, taking and coordinating orders and keeping counters and tables clean.
- Responsible to train new Crew members to be competent for their role.
- At least a PMR/SPM qualification or equivalent.
- Min. 2 year of Crew experience and competent in all role & responsibilities of a Crew - FOH.
- Passionate in coaching and guiding new crew members.
- Ability to communicate in English and maintain good relationship with diverse customers.
- A good team player to maintain good working relationship amongst staff in the Restaurant.
Senior Crew – BOH
- Responsible for preparing, cooking and presenting quality cooked safe products to our guests.
- Responsible to train new Crew members to be competent for their role.
- At least a PMR/SPM qualification or equivalent.
- Min. 2 year of Crew experience and competent in all role & responsibilities of a Crew - BOH.
- Passionate in coaching and guiding new crew members.
Restaurant Supervisor
- Supervise subordinates in all aspects of restaurant daily operations and services.
- Assist in work scheduling and ordering supplies; ensure that guest checks are handled accurately, efficiently and in compliance with Restaurant and Brand policies guidelines.
- At least STPM or 2 years of high school education, or
- Has 2 to 3 years of related working experience (full time employment) in similar industry with proven track record.
- Requires thorough knowledge on casual and/or fine-dining restaurants.
- Possess good supervision, communication and interpersonal skills with ability to lead the team and cultivate good working relationship amongst staff in the Restaurant.
- Ability to communicate in English fluently.
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.
- Possess analytical, problem solving and decision making skills.
Assistant Restaurant Manager
- Assist the Restaurant General Manager for the smooth operations of Front of House (FOH) of the restaurant.
- Ensure work standards are within the Quality, Service, Ambience & Value (QSAV) guidelines.
- Candidate must possess at least a Professional Certificate or Diploma preferably in F & B, Hotel Management, Hospitality or equivalent.
- Possess 2 to 3 years' of working experiences in a supervisory role for an F&B industry.
- Those without professional qualifications must have minimum of 4 years of related working experience (full time employment) in similar industry with good track records.
- Can speak, read and write English fluently and sufficiently.
- Proficient in the full spectrum of casual / fine-dining restaurant function.
- Understand and have experience working with Point-Of-Sales (POS) system.
- Meticulous, mathematically incline and possess good people skills.
- Good analytical, problem solving and decision making skills.
Restaurant Manager
- Overall responsible for smooth operations for Front of House (FOH) of the restaurant.
- Build sales and control costs within the budget to meet/exceed expected business results.
- Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements.
- Assist to staff up the employees fully as well as leading and developing employees to achieve the expected work performance and productivity.
- Must possess at least a Professional Certificate or Diploma in Food & Beverage, Hospitality, Hotel Management or equivalent.
- At least 4 years' of working experiences as supervisory role in similar industry.
- Those without professional qualifications must have minimum of 6 years of related working experience (full time employment) in similar industry with good track records.
- Can speak, read and write English fluently and sufficiently.
- Proficient in the full spectrum of casual / fine-dining restaurant function, including food planning and preparation, cost management, customer handling, workplace safety & security, regulatory requirements, people management, recordkeeping, etc.
- Understand and have experience working with Point-Of-Sales (POS) system.
- Meticulous, mathematically incline and possess good people skills.
- Analytical, strong in problem identification, problem solving and decision making.
- Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant.
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts and schedules.
Kitchen Manager
- Overall responsible for smooth operations for Back of House (BOH) of the restaurant.
- Manage food production process which includes purchasing and receiving of food products, controlling food cost, etc.
- Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements.
- Lead and develop Back of House (BOH) staff to achieve the expected work performance and productivity.
- Candidate must possess at least a Professional Certificate or Diploma in Food & Beverage, Hospitality, Hotel Management or equivalent.
- At least 4 years' of working experiences as supervisory role in similar industry.
- Those without professional qualifications must have minimum of 6 years of related working experience (full time employment) in similar industry with good track records.
- Can speak, read and write English fluently and sufficiently.
- Proficient in the full spectrum of casual / fine-dining restaurant function, including food planning and preparation, cost management, customer handling, workplace safety & security, regulatory requirements, people management, recordkeeping, etc.
- Possess leadership qualities to lead, communicate and motivate restaurant team towards meeting/ exceeding the restaurant's goals and objectives.
- Analytical and strong in problem identification, problem solving and decision making.
Restaurant General Manager
- Overall responsible for smooth operations and profitability of the assigned restaurant.
- Provide mentoring, coaching and direction to the restaurant management team to maximize long-term sales and profit potential of the assigned restaurant.
- Build a positive relationship with restaurant management team in ensuring business goals are met/exceeded.
- Ensures understanding of restaurant operating standards and service quality. Subsequently build commitment and ultimately ensure adherence to the Quality, Service, Ambiance & Value (QSAV) guidelines as well as relevant regulatory requirements.
- Ensure restaurant assigned is fully staffed up and their employees are led and developed to achieve the expected work performance and productivity.
- Candidate must possess at least a Professional Certificate or Diploma in Food & Beverage, Hospitality, Hotel Management or equivalent.
- At least 6 years' of working experiences as supervisory role in similar industry.
- Proficient in full spectrum of casual / fine-dining restaurant function and understand the entire business process of operating and managing restaurant.
- Understanding and connected to the industry trends.
- Understand and have experience working with Point-Of-Sales (POS) system.
- Possess exceptional communication skills to maintain good relationship with diverse staffs and customers.
- Able to coach, facilitate and mentor a diverse group or workforce.
- Possess leadership qualities to lead, communicate and motivate restaurant team towards meeting/ exceeding the restaurant's goals and objectives.
- Analytical and strong in problem identification, problem solving and decision making.